{"id":4776,"date":"2022-01-19T13:34:50","date_gmt":"2022-01-19T13:34:50","guid":{"rendered":"https:\/\/medical.ezag.com\/?page_id=4776"},"modified":"2026-05-18T10:23:04","modified_gmt":"2026-05-18T10:23:04","slug":"service-lab-devices","status":"publish","type":"page","link":"https:\/\/medical.ezag.com\/en\/service-medical\/service-lab-devices\/","title":{"rendered":"Service Lab Devices"},"content":{"rendered":"<div class='relative w-full flex flex-col md:flex-row space-x-0 md:space-x-16' >\n\t\t\t\t<div class='w-full md:w-6\/12 bg-cover bg-top hidden md:block' title='' style='background-image: url(https:\/\/medical.ezag.com\/wp-content\/uploads\/2025\/08\/LabDevices-Titel.webp)'>\n\t\t\t\t<\/div>\n\t\t\t\t<img loading='lazy' class='object-cover w-full h-full max-h-56 object-top md:hidden' src='https:\/\/medical.ezag.com\/wp-content\/uploads\/2025\/08\/LabDevices-Titel.webp' alt=''\/>\n\t\t\t\t<div class='w-full md:w-6\/12'>\n\t\t\t\t\t<div class='w-full md:max-w-lg px-4 md:px-0'>\n<nav class=\"mt-14\"><ul class=\"flex flex-row items-center overflow-hidden text-c_xs2 mt-5 mb-8 \" style=\"list-style: none;margin-left: 0 !important;\"><li itemscope itemtype=\"http:\/\/data-vocabulary.org\/Breadcrumb\" class=\"flex flex-row items-center mr-3 font-semibold\"><a href=\"https:\/\/medical.ezag.com\/en\/\" itemprop=\"url\"><span itemprop=\"title\">Home<\/span><\/a><\/li><\/ul><\/nav><h1 class=\"text-c_lg2 font-bold mb-3 text-blue-100 mb-c_B_md2\">Technical Service<\/h1><div class=\"text-c_md2 mb-5\">\n<p style=\"font-weight: 400;\">If you need <strong>technical support<\/strong>, please contact us and keep your <strong>Service Contract ID<\/strong> and <strong>System No.<\/strong> ready.<\/p>\n<p>Mo-Thu 09:00 AM &#8211; 05:00 PM (CET\/CST)<br \/>Fr 09:00 AM &#8211; 03:30 PM (CET\/CST)<br \/>\u2709\u00a0 <a href=\"mailto:service.eurotope@ezag.de\">service.eurotope@ezag.de<\/a><br \/>\ud83d\udcde <a class=\"contact__link\" href=\"tel:+49 30 941084 200\">+49 30 941084 200<\/a><\/p>\n<p><strong>Your contact in North America and other regions<\/strong><\/p>\n<div>\ud83d\udcde\u00a0<a class=\"contact__link\" href=\"tel:+49 30 941084 280\">+1 508 497 0060<\/a><br \/>Fax: + 1 508 497 0061<br \/>\u2709 <a href=\"mailto:serviceRAU@ezag.com\">serviceRAU@ezag.com<\/a><\/div>\n<p>or use the contact form below. Our colleauges will be happy to help.<\/p>\n<p><a href=\"https:\/\/get.teamviewer.com\/modular_lab\" target=\"_blank\" rel=\"noopener\"><u>Download TeamViewer for remote support<\/u><\/a><\/p>\n\n<p><\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\t\t\t<section class='w-full mx-auto px-4 tablet:px-0 pt-12' >\n\t\t\t<div class='mx-auto max-w-5xl'>\n\t\t\t\t<h2 class='font-bold text-blue-100 text-c_lg2 mb-c_B_xs3'>\n\t\t\t\t\tOur service offer for you\n\t\t\t\t<\/h2>\n\t\t\t\t<div class='bg-blue-100 w-full mb-14 tablet:mb-16 h-c_xs'><\/div>\n\t\t\t\t\n\n\t\t\t<div class='pl-4 tablet:pl-0' >\n\t\t\t<p class='font-bold text-c_md5 mb-4'><\/p>\n\t\t\t<div class='text-c_md2 mb-c_B_lg1 content'>\n\t\t\t\t\n\n<p>Please find here your suitable service strategy within the framework of our Modular-Lab Life Support Program\u00a0<\/p>\n<p>\u00a0 \u00a0 \u00a0<strong> 1. Basic<\/strong>\u00a0 \u2192\u00a0 \u00a0Maintenance Service\u00a0<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul style=\"list-style-type: disc;\">\n<li>Reduction of process risks<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0 \u00a0 \u00a0 <strong>2. Basic-Pro<\/strong>\u00a0 \u2192\u00a0 \u00a0Advanced level service<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul style=\"list-style-type: disc;\">\n<li>Reduction of process risk\u00a0<\/li>\n<li>Reduction of downtimes<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0 \u00a0 \u00a0 <strong>3. Premium<\/strong>\u00a0 \u2192\u00a0 \u00a0Full comprehensive service<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul style=\"list-style-type: disc;\">\n<li>Reduction of process risk<\/li>\n<li>Reduction of downtimes<\/li>\n<li>Prevention of unexpected costs<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/section>\n\t\n\n\n\t\t\t<section class='w-full mx-auto px-4 tablet:px-0 pt-12' id='tc'>\n\t\t\t<div class='mx-auto max-w-5xl'>\n\t\t\t\t<h2 class='font-bold text-blue-100 text-c_lg2 mb-c_B_xs3'>\n\t\t\t\t\tDownload information material\n\t\t\t\t<\/h2>\n\t\t\t\t<div class='bg-blue-100 w-full mb-14 tablet:mb-16 h-c_xs'><\/div>\n\t\t\t\t\n\n\t\t\t<div class='pl-4 tablet:pl-0' >\n\t\t\t<p class='font-bold text-c_md5 mb-4'><\/p>\n\t\t\t<div class='text-c_md2 mb-c_B_lg1 content'>\n\t\t\t\t\n\n\t\t<a  target='_blank' class='bg-red hover:bg-red-20p_darker px-16 text-white mt-6 text-c_sm rounded-5 py-4' href='https:\/\/medical.ezag.com\/wp-content\/uploads\/2022\/01\/P05D004_ETD.pdf'>\n\t\t\tLife Support Programm\n\t\t<\/a>\n\t\n\n\n\t\t<div  class='w-full ' style='height: 50px;'><\/div>\n\t\n\n\n\t\t<a  target='_blank' class='bg-red hover:bg-red-20p_darker px-16 text-white mt-6 text-c_sm rounded-5 py-4' href='https:\/\/medical.ezag.com\/wp-content\/uploads\/2026\/05\/DOK-01361_Life-Cycle-Program-Flyer_en_Rev03.pdf'>\n\t\t\tLife Cycle Programm\n\t\t<\/a>\n\t\n\n\n\t\t<div  class='w-full ' style='height: 50px;'><\/div>\n\t\n\n\n\t\t<a id='tc' target='_blank' class='bg-red hover:bg-red-20p_darker px-16 text-white mt-6 text-c_sm rounded-5 py-4' href='https:\/\/medical.ezag.com\/wp-content\/uploads\/2026\/05\/DOK-00732-GENERAL-TERMS-AND-CONDITIONS-OF-SERVICE-AND-MAINTENANCE-ETD.pdf'>\n\t\t\tTerms and Conditions\n\t\t<\/a>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/section>\n\t\n\n\n\t\t\t<section class='w-full mx-auto px-4 tablet:px-0 pt-12' >\n\t\t\t<div class='mx-auto max-w-5xl'>\n\t\t\t\t<h2 class='font-bold text-blue-100 text-c_lg2 mb-c_B_xs3'>\n\t\t\t\t\tQualified Training Offer\n\t\t\t\t<\/h2>\n\t\t\t\t<div class='bg-blue-100 w-full mb-14 tablet:mb-16 h-c_xs'><\/div>\n\t\t\t\t\n\n\t\t\t<div class='pl-4 tablet:pl-0' >\n\t\t\t<p class='font-bold text-c_md5 mb-4'>User Application Training<\/p>\n\t\t\t<div class='text-c_md2 mb-c_B_lg1 content'>\n\t\t\t\t\n\n<p>To keep our customers up to date with our latest product developments and improvements Eckert &amp; Ziegler provides customer trainings on a regular basis. Whether in form of symposia, hands-on workshops, individual software, radiochemistry and technical trainings or webinars,&nbsp;it is our aim to enhance your&nbsp;knowledge and by this make your&nbsp;daily work with our products more efficient.<\/p>\n<p>Individual trainings can be arranged upon request. Use the contact form on the bottom of this page to request more information.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t\t\t<div class='pl-4 tablet:pl-0' >\n\t\t\t<p class='font-bold text-c_md5 mb-4'>Software School<\/p>\n\t\t\t<div class='text-c_md2 mb-c_B_lg1 content'>\n\t\t\t\t\n\n<p>Our user meetings are\u00a0a great opportunity to meet\u00a0international and local users of our products. In a familiar atmosphere they provide a setting for the exchanging ideas, experiences and to get to know other approaches when working with our synthesis systems and analytical equipment. In addition promising developments in the field of nuclear medicine and molecular imaging can be discussed. The framework program generally consists of practical sessions and lectures given by knowledgeable experts and opinion leaders.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/section>\n\t\n\n<section class='mx-auto w-full py-16 tablet:py-24 bg-gray-c_bright2 px-4 tablet:px-0'><div class='container mx-auto max-w-5xl'>\n    <h3 class='font-bold text-blue-100 mb-7 text-c_lg0'>Contact Us<\/h3>\n    <div class='items-start flex flex-col space-y-4 md:grid md:grid-cols-2 md:gap-4 md:space-y-0 mb-10'><a href='https:\/\/www.google.com\/maps\/search\/?api=1&#038;query=Eckert+%26+Ziegler+Eurotope+GmbH+Robert-R%C3%B6ssle-Strasse+10+13125+Berlin+Germany' target='_blank' class='flex flex-row items-center space-x-4'>\n                    <img src='\/wp-content\/plugins\/ezagwpsupport\/icons\/location.svg' class='h-6 w-6'\/>\n                    <span class='text-blue-100 !no-underline break-words text-c_sm3'>Eckert &#038; Ziegler Eurotope GmbH<\/span>\n                  <\/a><div class='flex flex-row items-center space-x-4'>\n                    <img src='\/wp-content\/plugins\/ezagwpsupport\/icons\/letter.svg' class='h-6 w-6'\/>\n                    <a href='mailto:cs-eurotope@ezag.com' class='text-blue-100 !no-underline break-words text-c_sm3'>cs-eurotope@ezag.com<\/a>\n                  <\/div><div class='flex flex-row items-center space-x-4'>\n                        <img src='\/wp-content\/plugins\/ezagwpsupport\/icons\/phone.svg' class='h-6 w-6'\/>\n                    <span class='text-blue-100 !no-underline break-words text-c_sm3'>\n                        +49 30 94 10 84 197\n                    <\/span>\n                  <\/div><div class='flex flex-row items-center space-x-4'>\n                        <img src='\/wp-content\/plugins\/ezagwpsupport\/icons\/fax.svg' class='h-6 w-6'\/>\n                        <span class='text-blue-100 !no-underline break-words text-c_sm3'>\n                            +49 30 94 10 84 470\n                        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data-embed-id=\"345087907055\" style=\"min-height:260px\" class=\"hs-embed-wrapper\"><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":4765,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","primary-contact":"1299","secondary-contact":"","footnotes":""},"class_list":["post-4776","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Lab Devices | Eckert &amp; Ziegler Medical<\/title>\n<meta name=\"description\" content=\"If you need technical support, please contact us and keep your Service Contract ID and System No. ready. 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