{"id":4787,"date":"2022-01-31T14:05:06","date_gmt":"2022-01-31T14:05:06","guid":{"rendered":"https:\/\/medical.ezag.com\/?page_id=4787"},"modified":"2026-01-16T07:30:56","modified_gmt":"2026-01-16T07:30:56","slug":"service-engineering","status":"publish","type":"page","link":"https:\/\/medical.ezag.com\/en\/service-medical\/service-engineering\/","title":{"rendered":"Service Hot Cells"},"content":{"rendered":"<div class='relative w-full flex flex-col md:flex-row space-x-0 md:space-x-16' >\n\t\t\t\t<div class='w-full md:w-6\/12 bg-cover bg-top hidden md:block' title='' style='background-image: url(https:\/\/medical.ezag.com\/wp-content\/uploads\/2025\/08\/HotCells-Titel.webp)'>\n\t\t\t\t<\/div>\n\t\t\t\t<img loading='lazy' class='object-cover w-full h-full max-h-56 object-top md:hidden' src='https:\/\/medical.ezag.com\/wp-content\/uploads\/2025\/08\/HotCells-Titel.webp' alt=''\/>\n\t\t\t\t<div class='w-full md:w-6\/12'>\n\t\t\t\t\t<div class='w-full md:max-w-lg px-4 md:px-0'>\n<nav class=\"mt-14\"><ul class=\"flex flex-row items-center overflow-hidden text-c_xs2 mt-5 mb-8 \" style=\"list-style: none;margin-left: 0 !important;\"><li itemscope itemtype=\"http:\/\/data-vocabulary.org\/Breadcrumb\" class=\"flex flex-row items-center mr-3 font-semibold\"><a href=\"https:\/\/medical.ezag.com\/en\/\" itemprop=\"url\"><span itemprop=\"title\">Home<\/span><\/a><\/li><\/ul><\/nav><h1 class=\"text-c_lg2 font-bold mb-3 text-blue-100 mb-c_B_md2\">Technical Service <\/h1><div class=\"text-c_md2 mb-5\">\n<p>If you need technical support, please contact us.<\/p>\n<p>Isotope Technologies Dresden GmbH<\/p>\n<p>Rossendorfer Ring 42<br \/>01328 Dresden<\/p>\n<p>\ud83d\udcde <a class=\"contact__link\" href=\"tel:+49 351 266 34 0\">+49 351 266 34 0<\/a><br \/>Fax: +49 351 266 34 10<\/p>\n<p>\u2709 <a href=\"mailto:itd-info@ezag.com\">itd-info@ezag.com<\/a><\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\t\t\t<section class='w-full mx-auto px-4 tablet:px-0 pt-12' >\n\t\t\t<div class='mx-auto max-w-5xl'>\n\t\t\t\t<h2 class='font-bold text-blue-100 text-c_lg2 mb-c_B_xs3'>\n\t\t\t\t\tHow can we help you?\n\t\t\t\t<\/h2>\n\t\t\t\t<div class='bg-blue-100 w-full mb-14 tablet:mb-16 h-c_xs'><\/div>\n\t\t\t\t\n\n\t\t\t<div class='pl-4 tablet:pl-0' >\n\t\t\t<p class='font-bold text-c_md5 mb-4'><strong>Project Management<\/strong><\/p>\n\t\t\t<div class='text-c_md2 mb-c_B_lg1 content'>\n\t\t\t\t\n\n<p>To ensure the high quality of customized and complex facilities, we follow a clearly defined process to make each project and its milestones traceable for our customers. Once an order has been received, the project will be handed over to a project manager who serves as coordinator and main contact person for all matters concerning the project. During the phases of mechanical design engineering, sourcing and manufacturing regular updates about the current project status by means of conference calls, meetings, and on-site visits are conducted together with the customer. The Factory Acceptance Test (FAT) is the final step of the pre-installation phase and takes place at our premises. The purpose of the factory acceptance test is to ensure the compliance of all mechanical and electrical systems against the functional design specification (FDS). After the FAT, the facility is dismantled, securely packaged, and shipped to the customer\u2019s site so that installation, commissioning, and qualification may commence. This is performed by our highly experienced technicians and technologists. Following this, the customer will receive all training necessary to safely and reliably operate the new system.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t\t\t<div class='pl-4 tablet:pl-0' >\n\t\t\t<p class='font-bold text-c_md5 mb-4'><strong>After Sales Service<\/strong><\/p>\n\t\t\t<div class='text-c_md2 mb-c_B_lg1 content'>\n\t\t\t\t\n\n<p>Once commissioned, our equipment typically stays in operation for decades. As a consequence, no project really ends after final acceptance. We support our customers by offering all services, ensuring reliable and economical operation for years to come. Once the project is completed, the customers can count on us as a reliable and experienced partner in the preparation of schedules for the necessary maintenance work. These include general maintenance, the supply of spare parts and consumables, as well as GMP re-qualification. We also offer upgrades and adaptations to existing systems to qualify them for changed technical or regulatory requirements whenever possible.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t\t\t<div class='pl-4 tablet:pl-0' >\n\t\t\t<p class='font-bold text-c_md5 mb-4'><strong>Maintenance<\/strong><\/p>\n\t\t\t<div class='text-c_md2 mb-c_B_lg1 content'>\n\t\t\t\t\n\n<p>We perform annual preventive maintenance of the facility, during which not only general functions of all systems are checked but also machine operators are interviewed regarding the handling, functions, and possible enhancements. Furthermore, we offer repair services for occurring technical defects within an agreed period and provide support for the annual re-qualification.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t\t\t<div class='pl-4 tablet:pl-0' >\n\t\t\t<p class='font-bold text-c_md5 mb-4'><strong>Spare Parts &amp; Wear Parts &amp; Consumables<\/strong><\/p>\n\t\t\t<div class='text-c_md2 mb-c_B_lg1 content'>\n\t\t\t\t\n\n<p>Our systems meet the requirements of production at the highest quality level and at the same time guarantee maximum protection of the users, which requires the occasional replacement of worn parts or parts of the process equipment. That is why customers can order the necessary spare and wear parts directly from us. We will provide an adequate offer which, suits the requirements.<\/p>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t\t\t<div class='pl-4 tablet:pl-0' >\n\t\t\t<p class='font-bold text-c_md5 mb-4'><strong>Updates &amp; Upgrades<\/strong><\/p>\n\t\t\t<div class='text-c_md2 mb-c_B_lg1 content'>\n\t\t\t\t\n\n<div id=\"rl_modals_loaded_content\">\n<div class=\"item-page\">\n<div>\n<p>It often occurs that there are new laws or regulations that affect the systems and thus our customers\u2019 daily work. In this case, we offer updates and upgrades both for the system itself and for the operational software to comply with changed legal requirements.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/section>\n\t\n\n<section class='mx-auto w-full py-16 tablet:py-24 bg-gray-c_bright2 px-4 tablet:px-0'><div class='container mx-auto max-w-5xl'>\n    <h3 class='font-bold text-blue-100 mb-7 text-c_lg0'>Contact Us<\/h3>\n    <div class='items-start flex flex-col space-y-4 md:grid md:grid-cols-2 md:gap-4 md:space-y-0 mb-10'><a href='https:\/\/www.google.com\/maps\/search\/?api=1&#038;query=Isotope+Technologies++Dresden+GmbH+Rossendorfer+Ring+42+01328+Dresden+Germany' target='_blank' class='flex flex-row items-center space-x-4'>\n                    <img src='\/wp-content\/plugins\/ezagwpsupport\/icons\/location.svg' class='h-6 w-6'\/>\n                    <span class='text-blue-100 !no-underline break-words text-c_sm3'>Isotope Technologies Dresden GmbH<\/span>\n                  <\/a><div class='flex flex-row items-center space-x-4'>\n                    <img src='\/wp-content\/plugins\/ezagwpsupport\/icons\/letter.svg' class='h-6 w-6'\/>\n                    <a href='mailto:itd-info@ezag.com' class='text-blue-100 !no-underline break-words text-c_sm3'>itd-info@ezag.com<\/a>\n                  <\/div><div class='flex flex-row items-center space-x-4'>\n                        <img src='\/wp-content\/plugins\/ezagwpsupport\/icons\/phone.svg' class='h-6 w-6'\/>\n                    <span class='text-blue-100 !no-underline break-words text-c_sm3'>\n                        +49 35 12 66 34 0\n                    <\/span>\n                  <\/div><div class='flex flex-row items-center space-x-4'>\n                        <img src='\/wp-content\/plugins\/ezagwpsupport\/icons\/fax.svg' class='h-6 w-6'\/>\n                        <span class='text-blue-100 !no-underline break-words text-c_sm3'>\n                            +49 35 12 66 34 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